The Bank of Mauritius has published the Guidelines on Complaints Handling Policy and Procedures. The guidelines apply to licensed banks and non-bank deposit-taking institutions.   Issued by the Ombudsperson for Financial Services, the guidelines came into effect on October 7, 2019.   Photo Credit: Pixabay 

The South African Reserve Bank has published G6/2019.     G6/2019 outlines the prudential regulator’s proposed implementation dates for various regulatory reforms introduced by the Basel Committee on Banking Supervision.   Further details are available here.   Photo Credit:  cocoparisienne from Pixabay 

The Central Bank of Nigeria has issued draft guidelines on the initiation, evaluation and pricing of shared services by banks and financial institutions.   According to the regulator, the absence of standards on shared services and transfer pricing arrangements have resulted in uneven management of shared services in the banking

The Bank of Namibia has released a comprehensive report comparing different banking fees and charges by banking institutions in Namibia.   The report presents a comparison of banking fees and charges for 9 banking institutions as of September 30, 2019.    It focuses on 10 banking activities that appear to

The Bank of Mauritius and the Bank Al-Maghrib have signed a Memorandum of Understanding (MoU) on banking supervision.    The MoU establishes a collaborative framework to facilitate the sharing of supervisory information and documents.    The MoU also addresses substantive issues with any bank operating in the home and the